Privacy Policy

Privacy Policy

Introduction

Welcome to https://rug-cleaning.storysurge.net! We are dedicated to maintaining a secure and private environment for all users who interact with our website, applications, services, and products. This Privacy Policy outlines how we handle the personal information of our users, ensuring transparency and adherence to stringent data protection standards. By using our platform, you agree to the practices described herein.

Scope

This policy encompasses all aspects of our digital presence, including but not limited to:

  1. Our primary website at https://rug-cleaning.storysurge.net.
  2. Any applications or mobile apps developed and maintained by us.
  3. Online services offered through our platform.
  4. Products available for purchase on our sites.

Please note that this policy does not extend to third-party platforms, services, or websites linked from ours. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. As an Authorized User: If you sign up to use our applications or services, we collect and process your account information, payment details, and other data necessary for service provision.
  2. Website Visitors: When you visit our websites, we may collect certain information about your device, browsing behavior, and location (if shared).
  3. Communications: We may reach out to you via email, calls, or text messages for newsletters, promotional offers, or customer support. Your consent is required for such communications, and you can opt-out at any time.

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: This includes your name, user ID, email address, and password (hashed and salted for security).
  2. Payment Details: Credit or debit card numbers, expiration dates, and billing addresses are collected for secure transactions.
  3. Financial Data: We may store records of purchases, order history, and financial transaction details.
  4. Purchase Information: Details about products or services you’ve bought from us, including quantities and purchase dates.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar data from your mobile device.
  6. Location Data: If you choose to share it, we may collect your location information for personalized content.
  7. Feedback and Reviews: Your comments, reviews, and ratings help us improve our services.
  8. Social Media Information: We may connect with your social media accounts to display relevant content or allow sign-in options.
  9. Product Information: Data about the products you browse or purchase, such as preferences and customization choices.

We acquire this data through direct user input, interaction with our systems, and automated technologies like analytics tools. Additionally, third parties may share personal data with us, but they are bound by their respective privacy agreements.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your experience and understand user behavior:

  1. Strictly Necessary Cookies: These ensure basic functionalities of our website, such as secure login and navigation.
  2. Preference Cookies: Remembering user preferences for a personalized experience.
  3. Analytics Cookies: Tracking website usage to improve performance and deliver tailored content.

Users can control non-essential cookies through our Cookie Manager, providing them with choices regarding data collection and tracking.

Data Retention and Deletion

We retain personal data as required by applicable laws and for legitimate business purposes. Once these reasons cease to exist, we delete or anonymize the data in a secure manner. Here’s a general guideline:

  • Account Information: Retained until your account is deactivated or closed.
  • Transaction Data: Kept for financial record-keeping and tax purposes (up to 7 years).
  • Customer Support Records: Stored for future reference (up to 3 years after resolution).
  • Analytics Data: Aggregated and retained for a limited time for research and improvement.

Security Measures

We prioritize data security and implement robust safeguards to protect your information:

  1. Encryption: All data transmitted and stored is encrypted to prevent unauthorized access.
  2. Secure Servers: Our data centers adhere to industry standards for security and privacy.
  3. Access Controls: Strict access controls ensure that only authorized personnel can handle sensitive data.
  4. Regular Audits: We conduct periodic security audits to identify and mitigate potential risks.

User Rights (Privacy Laws Permit)

Depending on your location, you may have specific rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to Be Forgotten): Request the deletion of your data under certain circumstances.
  4. Restriction: Limit our processing of your data in specific cases.
  5. Portability: Receive your personal data in a structured, commonly used format.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Be free from discriminatory practices based on your exercise of privacy rights.
  8. Appeals/Complaints: File complaints with relevant supervisory authorities or contact our privacy team.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or regulatory requirements. We will post any significant revisions on our website and inform users through email notifications.

Contact Us

For any questions, concerns, or requests related to data privacy:

We value your trust, and this Privacy Policy is designed to ensure a transparent and secure user experience.